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FAQ


The Board Store Home Improvement FAQs

Frequently Asked Questions From Homeowners
In Southeastern Minnesota & Western Wisconsin


Are Your Estimates Always Free?

Yes! Our experts provide free estimates, taking the time to understand your needs and preferences. We work with you to figure out the best solutions for your home improvement projects.

Can You Help Me With Choosing Selections For My Home Remodel?

Our experienced team will guide you through every step of your home remodel, assisting in the selection process to ensure every single detail is perfect. Since we are a full-service home remodeling company, we are experts at design and can offer suggestions based on your needs.

Can You Install Products I’ve Purchased Elsewhere?

Unfortunately, we do not install products purchased elsewhere, as our focus is on maintaining the highest quality standards with our trusted products. If you have a specific brand or product in mind that would be perfect for your home — let us know!

Do I Need To Get A Permit If My Project Requires One?

No need to worry about permits; The Board Store Home Improvements will handle permit acquisition if required for your project, simplifying the process for you.

Do You Do Concrete Work?

No, our focus is on beautiful and affordable home improvements; we do not offer any type of concrete work.

Do You Offer Design Services?

Yes, but exclusively as part of a project for which we are contracted to do. For example, if we are remodeling your bathroom, we can design the entire bathroom from top to bottom based on your list of wants and needs.

Do You Offer Exterior & Interior Remodeling Services In The Winter?

Yes, we work year-round, but weather conditions may impact the schedules of exterior crews. Unexpected snow storms during the winter months or monsoon-like rainstorms in the summer months are unsafe for our workers and possibly even your home if we are undergoing a project such as a siding replacement.

Do You Offer Financing For Your Home Remodeling Services?

Yes, we offer financing options for each one of our home improvement services for all La Crosse area homeowners to provide flexibility and convenience.

Do You Offer Residential Roofing Services?

No, roofing services are not within our scope of offerings.

Do You Still Sell Furniture?

No, we ended the furniture side of our business in 2018. We decided to focus all of our efforts on providing La Crosse area homeowners with the best home improvement services possible.

Do You Use Subcontractors For Your Home Remodels?

No, we do not hire subcontractors*. We even have our own in-house electricians and plumbers to ensure The Board Store Home Improvements' level of quality and care is put into every single detail of each home remodel.

*Specialty subcontractors may be used at times in conjunction with our installation team due to the complexity of a project.

How Do I Make Financing Payments?

Conveniently make financing payments on GreenSky's website, over the phone by calling (866) 936-0602, or by mailing a check to the address on your billing statement.

How Do I Pay My Bill?

We simplify bill payments by offering ACH, check, credit, or debit card payment options, which are available online, over the phone, or through mail. Our goal is to make the entire home remodeling process as smooth as possible from beginning to end.

How Far Out Are You On Installation?

Installation times vary by season and the scope of work needed for your home remodel. We will be able to give you an accurate timeline once we can create a detailed proposal.

How Long After I Sign Off On My Project Can I Expect My Project To Begin?

Our representative will include project start information in your contract, providing clarity and transparency in our timelines.

How Long Is My Estimate Good For?

Your estimate remains valid for 14 days from the proposal date, ensuring ample time for your consideration and decision-making. We stick to this deadline due to ever-changing prices for materials, shipping, etc.

How Long Will It Take For My Project To Get Done From Start To Finish?

Project timelines vary based on the scope of work being done on your home. Our sales representative will provide an approximate estimate along with your contract for your planning. We always strive to be in and out of your home as quickly as possible to avoid interrupting your daily life.

How Long Will My Project Take?

The duration of your project depends on its size and complexity, ensuring we allocate the necessary time for a meticulous completion. Smaller projects, like replacing windows and doors, can be completed in as little as a single day, while larger projects may take longer.

How Many Other Jobs Are You Working On During Mine?

We dedicate a specialized crew solely to your project, ensuring focused attention and a prompt completion. We have many crews working on home remodels all over Southeastern Minnesota and Western Wisconsin.

What Are Your Lead Times?

Lead times vary based on the size and complexity of your interior or exterior home remodel, with our team prioritizing efficiency while maintaining the highest quality standards. We will be able to give you an accurate timeline during your free estimate.

What Does Your 10-Year Labor Warranty Cover?

Our 10-Year Labor Warranty ensures coverage for any unforeseen issues that occur outside the homeowner's control. If we installed it, the warranty protects against damages resulting from mistakes made by our workers during the installation of a product or any other aspect of a home remodel.

What If I Need To Make Changes To My Project?

Contact your sales consultant for any changes; an addendum or adjustment to your original quote may be necessary to account for the changes that are needed to the original scope of work, including additional services or materials. It’s never too late to have the home of your dreams!

What Is A “Promise Date”?

A promise date on your project quote represents the guaranteed "no later than" date for the completion of your home remodel, providing you with a clear timeline for completion.

What Is The Experience Level Of Your Installers?

The majority of our team members boast 10 to 20 years of industry experience in the home remodeling space — some have even more! We regularly train our staff to ensure they are well-versed on best practices when it comes to home remodels.

What Kind Of Warranties Do You Offer?

In addition to excellent warranties offered by various manufacturers, we provide our 10-Year Labor warranty to give confidence and peace of mind to Southeastern Minnesota and Western Wisconsin homeowners.

What Time Will My Dedicated Crew Arrive At My Home Each Day?

Typically, work begins between 7 and 8 am, ensuring a timely start to your project and to give our professional remodeling crew enough time to properly clean the job site at the end of each day.

When Will You Be Out To Do My Project?

Refer to the estimated dates on your contract; a more definitive timeframe will be provided once home remodeling materials are in, to provide scheduling that is as accurate as possible.

Who Will Be Coming Into My Home?

During your estimate, one of our Home Improvement Consultants will meet you at your home, and you'll receive an information packet with a bio sheet about them prior to your appointment.

Get A Free Estimate

The Board Store Home Improvements has been remodeling the interiors and exteriors of La Crosse-area homes since 1989. We’re your one-stop shop for a wide variety of home improvement projects – kitchens, bathrooms, windows, siding, and more. Contact us today to schedule your free in-home estimate. We would be honored to speak with you!

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